Customer Service

Contact Us Via Email, Phone, Fax Or Mail
Email: Contact Us Via Our On Line Support Desk
Order Status: Check The Status Of Your Order Here and Get Tracking Information
Toll Free: 1-800-269-4637
Fax: 1-732-531-8044
Mail: 321 Main St
Allenhurst, NJ 07711-1037
Outside the USA: 1-732-531-7978

Gift Registry: Click Here to visit the Gift Registry Page - you will be able to look-up a registry or login/modify your own registry.

Thank you for taking the time to browse through the HeavenlyTreasures.com website. Each and every piece of jewelry we feature has been personally selected to meet the highest standards of quality and value. The jewelry you see represents only a portion of what we have at any given time due to our ever expanding and changing inventory. If you're looking for something unique or special, please call to speak with one of our representatives. Your call will be answered by a knowledgeable jewelry specialist who will help you find exactly what you're looking for.

Frequently Asked Questions

Q. Can I check the status of my order online? A. Yes, you may check the status of your order and get tracking information - click here to login.

Q. What payment options do you accept? A. We accept all major credit cards including Visa, Mastercard, American Express, Discover, Diners Club and JCB, as well as PayPal, PayPal Credit & GiveAnything.com gift certificates. All online orders are processed with standard SSL Security Encription. You can also mail a check or money order to the address below but please note items are not shipped until your check or money order clears (approx 5 business days).

Q. Are your items genuine? A. Yes, all of our items are genuine. Our gold is either solid 14k, 18k, or 22 karat. Our gold is not layered in any way. All of our diamonds & gemstones are genuine stones unless noted differently on the specific item.

Q. How long will my order take to deliver? A. Items in stock are usually shipped within 3-5 business days via UPS or USPS(even quicker during the holidays). Items not in stock may take longer. If your item requires sizing, please allow extra delivery time for them. If at any time you want to know the availability of an item please call or email us for faster service.

Q. Can I get my item any quicker? A. Yes, any in stock item may be shipped express delivery for an additional charge. Please select your option during checkout. If you're in a rush, please make sure to contact us to see if the item is in stock. If you choose express delivery & your item is not in stock, you will be notified promptly via email & and have the option to change your order to standard delivery.

Q. Can I get an item in a different length, size, or color than the one stated? A. Many times we have other sizes available but not listed. When we don't we may be able to special order the item for you (special order terms may apply - please inquire). The same goes for switching stones or colors on certain items.

Q. What are omega backs? A. Omega back earrings come with post and clips. Most of the time the posts can be converted so that the earrings can be worn as clip only (a nominal fee may be charged).

Q How do I know my ring size? The quickest way to find your ring size is by following the instructions on our ring size chart (click here to downloadOr you can contact us via email or by phone and give us your name & address and we'll send you out an easy-to-use ring sizer.

Q How do I check on the status of my order? A. If at any time you wish to check the status of your order you can check our website, email us or call us at 1-800-269-4637. Please reference your order number when you contact us.

Q. Do you offer a money back guarantee? A. Any unused item may be returned within 90 days of receipt for a complete purchase price refund, credit or exchange (less shipping & handling fees). Contact Us At Heavenly Treasures, 321 Main St, Allenhurst, NJ 07711 1-800-269-4637 (customer service) 1-800-495-5777 (order line)







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