Thank you for taking the time to browse through the HeavenlyTreasures.com website. Each and every piece of jewelry we feature has been personally selected to meet the highest standards of quality and value. The jewelry you see represents only a portion of what we have at any given time due to our ever expanding and changing inventory. If you're looking for something unique or special, please call to speak with one of our representatives. Your call will be answered by a knowledgeable jewelry specialist who will help you find exactly what you're looking for.
Frequently Asked Questions
Q. What payment options do you accept? A. We accept all major credit cards including Visa, Mastercard, American Express, Discover, Diners Club, JCB, PayPal & GiveAnything.com. All online orders are processed with standard SSL Security Encription. You can also mail a check or money order to the address below, but please note items are not shipped until your check or money order clears (usually 5 business days).
Q. Are your items genuine? A. Yes, all of our items are genuine. Our gold is either solid 14k, 18k, or 22 karat. Our gold is not layered in any way. All of our diamonds & gemstones are genuine stones unless noted differently on the specific item.
Q. How long will my order take to deliver? A. Items in stock are usually shipped within 3-5 business days via UPS (even quicker during the holidays). Items not in stock may take longer. If your item requires sizing, please allow extra delivery time for them. If at any time you want to know the availability of an item please email or call us. PLEASE NOTE ZOPPINI ITEMS NOT IN STOCK WILL TAKE APPROX 2 WEEKS OR LONGER FOR DELIVERY.
Q. Can I get my item any quicker? A. Yes, any in stock item may be shipped express delivery for an additional charge. Please select your option during checkout. If you're in a rush please make sure to contact us to see if the item is in stock. If you choose express delivery & your item is not in stock, you will be notified promptly via email & your order will be changed to standard delivery.
Q. Can I get an item in a different length, size, or color than the one stated? A. Many times we have other sizes available but not listed. When we don't we may be able to special order the item for you (special order terms may apply - please inquire). The same goes for switching stones or colors on certain items.
Q. What are omega backs? A. Omega back earrings come with post and clips. Most of the time the posts can be converted so that the earrings can be worn as clip only (a nominal fee may be charged).
Q How do I know my ring size? A. Please contact us via email or by phone and give us your name & address and we'll send you out an easy-to-use ring sizer. This is usually the best way.
Q How do I check on the status of my order? A. If at any time you wish to check the status of your order you can check our website, email us or call us at 1800-269-4637. Please reference your order number when you contact us.
Q. Do you offer a money back guarantee? A. Any unused item may be returned within 90 days of receipt for a complete purchase price refund, credit or exchange (less shipping & handling fees). Contact Us At Heavenly Treasures 321 Main St Allenhurst, NJ 07711 1800-269-4637 (customer service) 1800-495-5777 (order line)
